Our Services
What We Do
Services
Customer Management System
Inbound Customer Service
• Customer service
• Technical helpdesk
• Customer satisfaction survey
• Net promoter scoring
• Front desk service
• Chatbot
• Email support
A solid customer retention system is the foundation for growth.
With our state-of-the-art facilities, all essential customer service needs will be hosted in a conducive environment.
Our comprehensive services range from providing receptionists and telephonists, all the way to personalising the right interaction and engagement with the right audience.
Outbound Tele-Service
• Customer Retention
• Debts collection
• Lead generation
• Appointment setting
• IVR sales
• Cross-sell / Up sell
Communication is key in generating sales leads; and an effective communication has to be relatable and memorable.
With that in mind, our teams of outbound call centre personnel are well-versed in various languages and dialects to ensure clarity in the delivery of every brand’s communication.
Human Resources Outsourcing (HRO)
• Talent search
• Insource
• Payroll System
• Staff training
Every business’ culture and requirement is unique.
That’s why we keep our clients in the loop through the executive search and professional head-hunting processes. This ensures that both the employer as well as the potential employee’s expectations are met with satisfaction.
All of our clients have the option to activate our value-added platform which grants them access to free recruitment consultation and corporate training needs.
Information Technology Outsourcing (ITO)
• Call Management System
• Predictive Dialer system
• Email Management System
• Database Cloud System
• Voice recording System
• Interactive Voice response
• IT data security management
A reliable tech support is essential to maximise employees’ productivity.
From general IT support to complex digital solutions, rest assured that tech consultation is available as and when it is needed, with our comprehensive on-site and off-site Helpdesk system.
Our Promises
Effective Communication
We promise to deliver our clients’ communication with utmost clarity to the right target audience, even if it means to speak in the most effective language or dialect.
State-of-the-art Facilities
We promise that all necessary customer service needs are hosted in a conducive environment that is fully-equipped with cutting-edge technologies and highly skilled personnel.
Growth of Brand Equity
We promise to enhance our clients’ longterm gains through our inclusive and comprehensive HRO and ITO services.
Strive for Excellence
We promise a holistic suite of services that carries the back-end weight for our clients, so they can focus on the core business development to achieve excellence. Regardless of business sizes, from SME to conglomerates, reaching the right target audience will always be our priority.
Industries We Serve
We provide customised BPO Solutions for your industry
Finance & Insurance
Telecommunication
Utilities & Energy
IT & Digital Marketing
FMCG
Education
Automotive
Media & Entertainment
Charitable Organization
Others
Testimonial
I am very satisfied with the service and really recommend Asia fibre solutions Sdn Bhd. Just got very professional support and the success rate was very good which gave me definitely a positive growth on my business.
Kelvin Pah
Founder,
Sales & Marketing Director
SNS Network Technology Berhad
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